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REFUND POLICY.

Effective Date: April 1st, 2025

Florida Housing Officers (FHO) values transparency and fairness in our financial and event registration processes. This Refund Policy outlines the conditions under which refunds are granted for event registrations, sponsorships, and related transactions.

Refund Eligibility

Refunds for event registrations or sponsorships may be issued under the following conditions:

  • The refund request is submitted no later than two weeks prior to the event date,
    or

  • The request is made before the final meal count/payment cutoff, when FHO submits its final deposit to the venue host (whichever comes first),
    or

  • A written exception is approved by the FHO Executive Board or Senior Housing Officers (SHO) Board based on extenuating circumstances.

How to Request a Refund

To request a refund, please send a written request to:
executiveboard@floridahousingofficers.org and treasurer@floridahousingofficers.org
 
Be sure to include:

  • Your full name and contact information

  • The name of the event or sponsorship

  • Payment confirmation or receipt (if available)

  • Reason for requesting the refund

Processing Time

For refund requests approved within the valid timeframe, FHO will process the refund to the original payment method or via Cashiers Check/Money Order within 10–14 business days. Please note that FHO is not responsible for delays caused by payment processors or your financial institution.

Non-Refundable Circumstances

No refunds will be granted:

  • After the two-week deadline or the final meal/payment cutoff (whichever is earlier)

  • For partial event attendance or no-shows

  • For cancellations without written notice

  • Unless otherwise stated in writing or approved by FHO leadership due to special circumstances

Contact Us

For questions about this policy, please contact the FHO Executive Board at:
executiveboard@floridahousingofficers.org or admin@floridahousingofficers.org 

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